The Customer Service Associate is in charge of taking care of the ecommerce order fulfillment procedure including order processing, shipping, as well as dealing with custom queries.
The partner additionally manages the fixing process, retail administration and also inventory.
Duties
- Handle ecommerce gratification
- Prepare and load orders for delivery
- Unpack and also restock inbound materials
- Take care of internet orders on Shopify
- Take possession of the customer service email account and also Zendesk– responding to inquiries.
- Orders– Build sustainable relationships as well as trust with customers with open and interactive interaction regarding on the internet orders.
- Questions/Inquiries– Handle document, supply solutions and also sensible alternatives; follow up to guarantee they are pleased with the resolution.
- Manage all customer as well as corporate fixings, communicating with the manufacturing facility as well as customers in addition to internal calls.
- Manage on-hand inventory for regular monthly cycle count reports at retail.
- Maintain degrees of supplies as well as packaging materials; assist in retail administrative work.
- Support company workplace as needed.
Needs
- Experience in consumer connections
- Capacity to react to numerous types of client communications with poise
- Information oriented; strong written and also spoken interaction abilities
- Ability to multi-task, focus on, and also manage time successfully
- Familiarity with inventory back-end systems, Microsoft Word and also Excel